SHIPPING AND RETURNS

OOAK SHIPPING AND RETURNS

SHIPPING INFORMATION: Our shipping charges you exactly what it costs us to ship the item to you. As fair as it can get!  We ship via USPS, occasionally UPS. Shipments are sent 1-3 business days after receiving your order (sometimes orders go out the same day!!) Please expect 7-10 days to receive your package (though it might get to you a lot faster!)

LOCAL PICKUP: We have local pickup available in Carlinville IL. 

Return Policy

We appreciate your purchase and want you to be completely satisfied with your order. However, due to the handmade nature of our products, we have a strict return policy.

Returns:

• All sale items are final.
• Items approved for return must be returned within 14 days of purchase in their original condition, unworn, and with all tags attached.
• Items must be approved for return by contacting us and sending photo documentation within 14 days of delivery.
• One-of-a-kind items are final sale and cannot be returned.

Refunds:

• A 15% restocking fee will be applied to all returns.
• Shipping costs are non-refundable. If you used a code for free shipping, the cost of shipping will be deducted from your refund.
• Due to the handmade nature of our products, slight variations may occur. These are not considered defects.
• One-of-a-kind items are final sale and cannot be returned.

To initiate a return, please contact us at hello@ooakgoods.com

Please note that processing refunds may take up to 10 business days.

We appreciate your understanding of our return policy.