FAST SHIPPING AND EASY RETURNS

OOAK SHIPPING AND RETURNS

SHIPPING INFORMATION: Our shipping charges you exactly what it costs us to ship the item to you. As fair as it can get!  We ship via USPS, occasionally UPS. Shipments are sent 1-3 business days after receiving your order (sometimes orders go out the same day!!) Please expect 7-10 days to receive your package (though it might get to you a lot faster!)

LOCAL PICKUP: We have local pickup available in Carlinville IL. Pickup is available M-S 10:30-4:30 at Hawthorn Tree Boutiques

RETURNS + EXCHANGES: 

We guarantee the quality and individuality of all our fair trade products. As a result of the handcrafted nature of our products, many items will vary in color and/or size.  We want you to LOVE your product, so if you're not happy with your purchase please email us at hello@ooakgoods.com, and we will help to resolve your issue.  If your product arrives damaged, please let us know within 5 days of receipt of your delivery so we can get you an exchange for damaged goods. 
With all of our one-of-a-kind items All Sales are Final. Be sure to read each product description carefully before placing your order. Due to the amount of care and time put into each individual order, we cannot accept returns on one-of-a-kind items at this time.